FAQs

Shipping & Delivery

We use Australia Post for all deliveries within Australia. Australia Post delivers during normal business hours and on business days (Mon-Fri) and they do not work on the weekend. If you are not at home when the goods are delivered, Australia Post will leave a card informing you of how to collect your goods at a specified location during normal business hours or to arrange a suitable re-delivery time

We offer FREE Standard Shipping on orders over $99 (Australia) and $150 (New Zealand). However, if you simply cannot wait for your order or you prefer the re-assurance of tracking it until it reaches you, we have different options available to you. If you need your beauty products for a specific date, we recommend using the Express option.

The shipping cost may vary depending on your product weight and the delivery method you choose.

It is from $6.95 for standard shipping and $12.95 for express shipping. If you would like to have insurance for your shipment, there is another $2.95 to be added to the total shipping cost. The exact shipping cost will be calculated in checkout.

We generally ship packages out every Monday through Friday to ensure a fast-shipping cycle so your package gets to you at the shortest amount of time possible. Orders placed before 4 pm (AEST, Brisbane Time) each business day are packed and shipped the same day. Orders placed after 4 pm will be processed the following morning.

If the order is placed after 4 pm on a Friday, or on the weekend and the public holidays, the order will be shipped on Monday.

+ Free standard shipping: 4 - 7 business days, up to 10 working days to WA, NT and some other regional areas.

+ Express shipping: 1 - 3 business days. (Australian capital cities and major metro areas). Regional areas outside the express post network may be 2-5 days.

Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed and the delivery time guidelines are based on business days, which only includes Monday - Friday and excludes weekends, public holidays.

If your parcel is being delivered to a home address, please check around your property (such as the meter box, carport etc) or somewhere safe the delivery driver may have left your parcel.

Please check your confirmation email to confirm your delivery address was correct.

Please check the tracking number in the shipment confirmation email to track where your parcel is.

Enter the tracking number at: Australia Post website

For parcel enquiries you can contact Australia Post directly on 137 678 If you believe your order is outside the specified time range of delivery and still cannot locate your parcel, please email us at support@myqt.com.au for further assistance. In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection

1. You'll find your tracking number in the shipment confirmation email, or click on the "View your order" button in the confirmation email.

2. Enter this tracking number at: Track your items - Australia Post website

For parcel enquiries you can contact Australia Post directly on 137 678 If you believe your order is outside the specified time range of delivery and still cannot locate your parcel, please email us at support@myqt.com.au for further assistance

1. You’ve entered the wrong tracking number

Please double-check your tracking number and make sure you’ve entered all digits correctly, in the right order.

2. The number isn’t recognised by Australia Post system

Your order might not have been scanned or entered into Australia Post system yet. Please wait at least 24 hours and then try again.

The tracking status 'pending – no events yet’ means that your order hasn’t been scanned yet. Please wait at least 24 hours and then try again as your order needs to be picked up and scanned by Australia Post's driver.

1. If your parcel is being delivered to a home address, please check around your property (such as the meter box, carport etc) or somewhere safe the delivery driver may have left your parcel.

2. Please check your shipment confirmation email, your order maybe just partial fulfilled. At our warehouse, every order is scanned and is recorded multiple angles by a security camera during the packing process. So it is close to impossible to forget an item or ship a wrong item.

3. If an item is missing from your order, please Contact Us and let us know exactly what is wrong with your order. Please remember to include your order number within your message as this will help us speed up the search for your order details.

4. If we are unable to locate your missing items, we will send you a ‘Non-Receipt Of Goods Disclaimer Form’ to sign and return, which will act as a declaration of your claim. Upon receipt of your declaration, we will investigate the claim and advise you of the outcome within 2 working days. If appropriate, a refund will be issued to the original payment method used for your purchase.

Yes, we can deliver to any PO Box Address, including the Parcel Lockers in Australia.

Returns - Replacements

When you receive your order, please check to make sure these items are in good condition, and let us know right away if there is a problem with your shipment.

If you are not satisfied with any item you have purchased from MYQT, you may return it within 30 days of the date it was delivered for a full refund, an Exchange or Store Credit.

Please contact our customer support to obtain the return label.

Returns can be sent to the below address and must include your order number:
                    PO BOX 10
                    Inala, 4077 QLD
                    Australia

Please pack your return shipment securely to ensure that the items are not damaged in transit. If you still have it, the box your order arrived in should be sufficient to make sure that your return arrives back at our PO BOX undamaged.

Once we receive your return, we will issue a refund or send the replacement immediately and send you an e-mail confirmation. Please bear in mind that it can take several days for the transaction to appear on your account, depending on your financial institution.

NOTE: You have a 30-day window to return the product from the date of the return label issued. If the item being replaced was part of a set, please return the entire set.

If we do not receive the item by then, we will charge the credit card associated with the order for the cost of the item.

1. Please DO NOT discard any items unless we direct you to do so.

2. Item must be unused and in original, and resalable condition. The items must arrive back inexactly the same condition as when it left.

3. You have a 30-day window to return the product from the date of the return label issued. If we do not receive the item by then, we will charge the credit card associated with the order for the cost of the item.

4. Repeated Returns: We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your MYQT account.

Orders

Shopping on our website is pretty easy. Our website is optimized for all devices and it is responsive.

1. Click on "Shop by Brands" to browse the products.

2. Once you have found an item, choose your colors, shades or options and click on the 'ADD TO CART' button on the product page.

3. Review the items in your shopping bag by clicking the 'Cart' icon at the top right of the page.

4. Click on 'Checkout' to complete your order.

No, you can shop at MYQT without creating an account. However, you will have an opportunity to create the account once you have placed the order on our website. By having an account, you can track your orders and review past purchases.

To change the quantity, enter a number in the Quantity box or click on the + or - signs.

To remove an item from your Shopping Cart, click on the trash icon or change the quantity to 0 (zero)

If you have a promotion code or a gift card, you can use it in the checkout process. You can only redeem one promotion code but you can use with a gift card.

Payment

We accept Visa, MasterCard, American Express and JCB cards, Apple Pay and Google Pay (coming soon)

You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to MYQT.com.au

Also, we accept Afterpay and zipPay (Shop Now, Pay Later, Interest-free, Full payment flexibility, Nothing to pay today).

For Chinese customers, we accept AliPay and China Union Pay card.

If you want to use Afterpay for your order, you MUST use an email address to checkout. You cannot use a mobile number to do the checkout.

On our website, we allow customers to check out by using their phone number, they can choose to enter either an email address or a phone number. Customers who choose to enter a phone number receive their order confirmation and shipping updates by SMS to their mobile phone.

All transactions on this website are processed using Shopify Checkout, a secure online payment gateway that encrypts your card details in a secure host environment. We DO NOT store your card details, if you still concern the security, please choose PayPal as your payment method as all of your financial info will be processed by PayPal.

To help ensure that your shopping experience is safe, simple and secure MYQT uses SSL encryption technology to protect a customer’s personal information.  Unlike other websites, we use SSL encryption EVERYWHERE on our website, all pages, content, data...everything, not just during the checkout process.

If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration. You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in secure mode.

If you have any questions, please contact us at support@myqt.com.au