We're sincerely sorry to hear about the issues you've experienced with the delivery of your order. Please understand that once parcels leave our warehouse, the delivery process, including any unforeseen delays, is under the control of Australia Post, and unfortunately, we have limited influence over their operations. We deeply apologize for the inconvenience this has caused and are here to support you in any way we can. If there's anything more we can do to assist, please don't hesitate to reach out. Thank you for your understanding.